Change how you dispatch jobs for the better with our comprehensive suite of tools that make scheduling and communicating with the field a breeze. Gone are the days of manual planning and missed ETAs due to traffic, road closures, and adverse weather. Send drivers out on the most efficient routes, seamlessly handle last-minute changes, plan ahead, and give your dispatchers valuable time back in their days.
Whether it’s a sudden high-priority job or planning ahead for tomorrow’s work, Titan Dispatch is built to adapt. Put in-progress jobs on hold and reroute your team in real time—then pick up where you left off. Pre-schedule upcoming jobs and keep your workflow organized with a queue that aligns with your workforce availability. Use AI to optimize routes based on traffic, weather, and road conditions.
Our dispatch solution gives you the flexibility to manage the unexpected and plan with confidence—all in one place.
Communicate with your team without picking up the phone. Send the right job directly to the right driver. Dispatch your vehicles, set routes, and communicate without a clunky group text on your mobile device. Guide your field technicians to the proper jobsite for their next assignment with Smart Routing. Ensure drivers have everything they need to deliver on customer expectations.
When a job is dispatched, your driver receives a notification on their mobile device and can view job-specific notes. After acknowledging the job, the driver starts their journey. The driver marks each job complete as they are done, so the dispatcher can keep track of their progress and modify their schedule as needed.
There’s no need to use multiple mobile apps or programs to track your assets, receive status updates, and create detailed reports. Guarantee your clients get their orders delivered and service requests answered on time and intact. FieldDocs is an all-in-one software solution with a variety of features that improve your fleet maintenance, digitize inspections, enhance dispatch, and pairs with an easy-to-use ELD (Electronic Logging Device).
Whatever you need dispatch functionality for, you can be sure that the most efficient vehicle in your fleet is sent out to get the job done. Our dispatch software solutions are used to improve business intelligence in:
Capture on-site job information by receiving a customized digital form tied to your worker’s current job. Field techs can submit inspection checklists with photos, customer info, invoices, signatures, tech lists, and any other on-site information like a delivery photo. Then they can effortlessly send them back to your back-office team to review, approve, and file away.
We partnered with oil and gas servicer Nortech Advanced NDT in Edmonton to help them consolidate their paperwork in a more efficient way. Nortech was already familiar with Titan GPS’ vehicle tracking technology, and they seamlessly transitioned into using FieldDocs for field service management. CEO James Maxwell says FieldDocs has been very convenient for the company and his crew quickly picked up on the new software. After years of inefficient papers, Nortech employees have taken to the user-friendly FieldDocs app and aren’t looking back.
We partnered with a Calgary-based Hauling company to move them from messy paper dispatching forms to a digital system that helps keep drivers safe and on time. They went from confusing group texts to a single platform that keeps them in immediate contact with their dispatch throughout the day. After outfitting nearly a dozen vehicles in their fleet with Titan GPS & Dispatching, they’ve saved hours on reviewing inspections, preparing dispatching binders, and other manual daily procedures.
-6:30 a.m. – Vehicle Inspection- Driver completes detailed pre-trip inspection for their vehicle and trailer
-7:00 a.m. – Dispatched – Driver acknowledges job and receives your suggested route to their next destination
-7:05 a.m. – HoS – On Duty Status – Driver logs their time by connecting to their vehicle and switching their status to “On Duty”
-9:30 a.m. – Receive Messages – Drivers kept up to date with changes and important announcements from dispatch
-9:35 a.m. – Doc Management – Driver accesses supporting documents and other documents pertaining to your drivers’ current job, like work orders. Updated docs available offline, out of cell range.
-10:30 am – Fuel Receipts – Driver immediately tracks their fuel for pricing or to be used as a supporting document during roadside inspection or IFTA reporting
-2:00 pm – Digital Forms – Driver submits delivery confirmations, daily checklists, signatures, and proofs of delivery from the field all within one app
– 6:30 a.m. – HoS – Guarantee that your drivers have enough hours available to complete a job and start route planning.
– 6:45 a.m. – Dispatching – Start sending jobs to your drivers for the day and monitor their status in real-time
– 7:00 a.m. – Vehicle Inspection – You receive real-time notifications of any defects, giving you time to prepare for repair and servicing
– 9:00 a.m. – Messaging – Inform your drivers of any changes to their schedule or job, send important company-wide announcements, or check in with drivers.
– 9:35 a.m. – Doc Management – Easily ensure that job-site safety information, roadway permits, safety meeting notes, and manuals are quickly available to your drivers
-1:00 p.m. – Fuel Receipts – Review completed fuel receipts and submit accurate IFTA reports on time
– 2:00 p.m. – Digital Forms – Check that proof of service, delivery, work orders, and safety meeting notes have been reviewed then signed. Also, receive instant notifications of on-site job hazards that need attention.
– All Day – GPS Tracking – Review your overall driver activity for each day in Titan GPS’ user-friendly dashboard. You’ll be notified of aggressive driving, vehicle/asset locations, and vehicle health and maintenance to hit your safety KPI’s. Use these features in tandem to keep up with ELD compliancy.
If a customer claims someone from your team arrived late or left the job early, your custom geofence will provide a record of their arrival or departure from the customer’s home, business, or job site. Improve accountability and identify areas where drivers are known to waste time to revamp your job costing and keep tabs on your workers in real-time.
Providing customer updates is easy with photo proof of delivery and signature collection all within FieldDocs. Now, even small fleets can offer the same TMS (Transportation Management System) enterprise experience as Amazon or FedEx for their clients without enterprise pricing. FieldDocs provides your driver with the technology they need to complete their job in a timely and efficient manner.
Bring back the weekend for your team with fewer things to handle manually. Make coming in after hours to catch up on paper logs a thing of the past. Free your staff to be more productive on everything else they have to do. Fewer resources and hours need to be spent following up with drivers when you have an integrated digital solution.
Eliminate long delays in your dispatch process that burden customers and staff alike. Optimize productivity and speed to ensure customer satisfaction. Make the most out of your team’s daily routine by hitting deadlines and maintaining efficiency on the road.
Reduce truckloads of wasted time on calls to your team or declined service requests. You will know where they are and when they’re available.
Your drivers can record their signature in the app to ensure job completion when they’ve finished. You can hold them accountable so nobody cuts any corners.
Ensure your drivers are staying compliant with your operating protocols and inform your personnel on day-to-day expectations.
With your job data all stored in FieldDocs, you can easily analyze data as needed with the functionality to export to a PDF or spreadsheet software.
Set up geofences (a.k.a. landmarks) around job sites to automate billing and job costing. When your assets arrive within a geofence it creates an “enter” time-tracking stamp. Additionally, when your assets depart the location, the system would log it as an “exit” event. Run the billable landmark report to get accurately accumulated “time-on-job” per asset.
The preferred dispatch solution to manage any type of vehicle. The customer experience speaks for itself. FieldDocs is ideal as service dispatch software for field services, or trucking dispatch software for trucking companies.
Equip your fleet with an all-in-one platform for GPS tracking, vehicle inspection, form submission, and dispatch with Titan GPS FieldDocs. Gain full visibility and monitor the location of your fleet without having to call.
As many as you have in your account.
You can add as many jobs and stops as you like.
Yes. You can send first responders accurate directions to emergencies and callouts with optimal routing for faster response, more efficient communication, and better asset utilization with our Emergency Dispatch solution.
Jobs can be edited after they are dispatched to add stops where needed.
Not necessarily. With a valid address, the driver can use the maps app to navigate to the location, but you can also right-click anywhere on the map to add a stop at any location.
Yes, after you have at least two stops added to a job, you will be able to see the Google-recommended route on the Titan GPS Dashboard.
Yes. You can dispatch a job by either driver or vehicle.
The dashboard will show update statuses beside each job.
The Titan GPS Dashboard will the real-time status of jobs you’ve dispatched from “in-queue” to “completed”. A check mark will populate next to all statuses as they are completed.
The driver uses the FieldDocs app to accept and interact with jobs you dispatch. They can update their activity through the app while they are en-route to mark them as complete.
Yes. You can update job info and cancel jobs live on the dashboard. Drivers will be able to see all updates on their dispatching tab in their FieldDocs application.
Titan GPS FieldDocs is a mobile operations tool with modules designed to minimize paperwork, centralize documents, and optimize field operations. You get a truckload of field-service-management features for custom configuration to fit your unique needs. FieldDocs is everything you need in a single operations management app.
FieldDocs is more than just a tool to keep track of your vehicle’s inspection status. FieldDocs is a fleet operations app that supports your drivers’ entire journey within one service. It includes ELD, fuel receipts, digital forms, dispatch management, field service, and more. It has all kinds of custom digital forms that work in harmony with your operational workflow.
Digitize your paperwork and immediately get data to the back office with Titan GPS FieldDocs Pre- and Post-trip Inspections. Get instant access to digital inspection reports, verify your drivers complete all necessary forms in real-time, and ensure damaged vehicles are fixed before they are driven. NSC Standard 13 and CFR §396.11 compliant.
