In-App Messaging
Continuously Keep Teams in Touch
Communicate with team members on and off the field via an in-app messaging window without leaving FieldDocs. Send messages, documents, and photos back and forth among peers for instant responses and job task clarity.
Keep Conversations in One Place
Trusted by top performers
The #1 Fleet Vehicle Tracking Device for the Top Operations in North America
If this sounds familiar,
you need Titan GPS
in-app messaging
- Fleet managers, dispatching crews, maintenance teams, and drivers need multiple apps to communicate
- It's difficult to confirm quick destination changes or route updates
- Managers, coworkers, and job partners don't always have eachother's direct contact info
- Digital photos, forms, and files get lost in the mix when swapping from GPS to Messaging apps
- Our drivers miss important messages while on the road or off-duty
- Personal messaging app feeds get cluttered with essential work conversations
Maintain Fluid Fleet Connectivity
Link Drivers, Mechanics, Dispatchers, and Management
Stop juggling multiple apps to stay in contact with team members. FieldDocs messaging benefits both sides of the operation, regardless of whether you’re in the office or in the field. Send and receive vital information without leaving FieldDocs.
Send/Receive STatus Updates Instantly
Deliver Changes Directly to Drivers
Dispatching crews can now instantaneously send updates to field operators from the desktop dashboard by clicking the hovering chat window, which can be moved anywhere on the screen. Relay last-minute route and address changes, customer names, utility access locations, and phone numbers directly from the FieldDocs dashboard.
- Provide dispatchers with a world map for full visibility
- Plan ahead for accidents, toll roads, and construction
- Navigate around potential hazards and traffic delays
Easily Accessible Push Notifications
Reveal Reminders on Your Home Screen
Request and receive updates without switching to iMessage, WhatsApp, Facebook Messenger, or any other dedicated messaging apps. Save time using the same frequently typed responses that are saved within your mobile device, including emojis 😉. If you do need to leave the app, push notifications will be sent with a preview of the message to remind users that someone is trying to contact them about:
- Unknown Community Gate Codes
- Missing / Erroneous Customer Phone Numbers
- Unexpected Route Changes
- Incorrect Address Verification
Create Custom Group Chats
Separate Work & Personal Messages
Avoid cluttered inboxes and prevent employees from being confused by messages that weren’t meant for them. Create specific groups based on days, jobs, or issues involving multiple team members who aren’t always working in tandem.
- Add new team members to existing conversations
- Remove team members who no longer need to be involved
- Create bucket groups to disperse important updates to shared routes
HIT ETAS AND IMPROVE PROFITABILITY
Ask Quick Questions, Get Quick Answers
When working in the field, unexpected situations can arise and rapid responses are necessary to prevent missing an ETA or wasting time. Unforeseen circumstances like a locked door, coded gate, or absent resident can prevent drivers and field techs from completing their jobs. Using an in-app messaging feature, details can be conveyed and acknowledged in seconds.
In The Field
Group Drivers and Field Technicians
Capture on-site job information by receiving a customized digital form tied to your worker’s current job. Field techs can submit inspection checklists with photos, customer info, invoices, signatures, tech lists, and any other on-site information like a delivery photo. Then they can effortlessly send them back to office teams to review, approve, and file.
At the Office
Form Specific Groups for Managers
Sync with other fleet managers without broadcasting private information to the entire staff. Share routes and craft an interconnected web that allows dispatch to coordinate and disperse jobs independently. Time-stamped messages will enable fleet managers to hold people accountable for time-sensitive deliveries, jobs, or maintenance requests.
Send Proof of Delivery Photos
FieldDocs’ messaging feature allows file attachments, up to 500kb, to be transferred with the same speedy delivery as text messages. Send photos of packages left at the front door and files to other team members. Files are stored within the chat for future reference and can be downloaded directly from the desktop dashboard.
Collect Digital Signature Confirmations
By integrating with digital forms, drivers can capture digital signatures and send completed forms back to the office staff for enhanced customer service and record keeping. Users can build documents for performing maintenance checks, home inspections, delivery route checklists, and other forms that cater to specific industries.
Industry Specific Use Cases
Different companies use FieldDocs and the messaging feature uniquely. Construction workers might need to contact a coworker across a job site to bring an essential tool. Truck drivers can mount their mobile devices to check for new messages or push notifications at a glance. Delivery drivers that wrap up their route early can message their nearby team members to help lighten their load before the end of the day.
Connect Teams Through FieldDocs
Titan GPS Combines Location Tracking Dispatching, Digital Inspections, and More
Equip your fleet with an intuitive management system that encompasses location tracking, vehicle maintenance, form submission, and custom reports with Titan GPS FieldDocs. Gain full visibility and monitor the status of your fleet without calling.
- Provide accurate ETA’s for your customers
- Bill your clients in one day instead of weeks
- Handle dispatching, inspections, and electronic logging in one place
- Remove paper from your fleet management processes
- Determine driver location/status in real-time to limit rejected requests
- Avoid multiple messaging apps or confusing group texts
- Distribute job details with flexibility and precise job scheduling
- Lower excessive idling fuel costs and driver confusion
- Geofence with “landmarks” to automate job costing
- Tighten up schedules and improve efficiency and profitability
Demo the Difference
In-app messaging is just one of the Titan GPS services that streamline fleet processes. Our app also offers GPS tracking, Bluetooth asset tracking, an ELD (Electronic Logging Device), DVIRs (Driver-Vehicle Inspection Reports), custom digital forms, and more. Learn how by scheduling a 15-minute walkthrough of the software that will simplify your fleet operations today.
